Terms and Conditions of Sale

Contact
L’adresse de notre site est : http://hellomrheart.com. Activités créatives, artistiques et de spectacle -YEYE LOKASO – SIRET : 50273703400012 Adresse : 5clos bretigny 91200 Athis Mons – Entrepreneur individuel – Siège : 5 CLOS BRETIGNY 91200 ATHIS-MONS

Purpose
These Terms and Conditions of Sale (T&Cs) define the rights and obligations between Hello Mr. Heart and its customers regarding the online sale of accessories and figurines through the website hellomrheart.com.

Products and Availability
Our products are offered subject to availability. If a product is unavailable after your order, we will inform you and offer a refund or exchange.

Prices and Payment
Prices are listed in euros (€).
Payment is made online through secure methods (credit card, Stripe, or other available options on the site).
Hello Mr. Heart reserves the right to modify prices at any time, but products will be billed based on the price in effect at the time of the order.

Order and Validation
Any order placed on hellomrheart.com implies acceptance of these T&Cs. A confirmation email will be sent to you after payment validation.

Delivery
We deliver to mainland France and Europe.
Delivery times are indicative and may vary based on the destination, ranging from 3 to 15 days.
Hello Mr. Heart cannot be held responsible for delays caused by carriers.
Delivery fees are indicated before payment validation.

Returns and Refunds
Please refer to our Refund and Return Policy.

Warranties and Claims
In case of a defective or damaged product upon receipt, contact us within 72 hours with photos at contact@hellomrheart.com.
The warranty does not cover normal wear and tear, improper use, or damage caused after receiving the product.

Right of Withdrawal
In accordance with the law, you have a 14-day period after receiving your order to exercise your right of withdrawal, except for products excluded from return (collectible figurines, personalized products, digital items).

Liability
Hello Mr. Heart cannot be held liable for indirect damages resulting from the purchase of a product on the site.

Personal Data
Your personal information is collected solely for managing your orders. Hello Mr. Heart commits to not sharing it with third parties without your consent.

Applicable Law and Disputes
These T&Cs are governed by French law. In case of a dispute, an amicable solution will be prioritized before any legal action.